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Managed IT Support

End-user computing, device lifecycle and white-glove field support.

Engineering depth

End-user computing that people do not notice.

Device lifecycle, field support and white-glove installation.

Designed for real enterprise requirementsDelivered with accountable engineering teamsSupported through deployment and operations
Managed IT Support at Purview
<2 hrson-site response at critical sites
Day onedevices ready through zero-touch provisioning
Zerodata loss on secure retirement
What Managed IT Support covers

Overview

From laptops to trading floors, Purview handles end-user technology end to end: procurement, imaging, deployment, support and secure retirement. Our field teams have installed and supported offices, labs and towers for global technology clients.

Clients we serve

Who it is for

Offices and campusesEnd-user computing and desk-side support.
Technology clientsWhite-glove installation for towers, labs and trading floors.
Distributed enterprisesField support across cities and countries.
ProjectsLarge device rollouts and refreshes.
Capabilities

What we deliver

  • End-user computing and device management
  • Field support and white-glove installation
  • Imaging, deployment and asset tracking
  • Meeting room and AV support
  • Secure device retirement
  • On-site engineers for critical sites
Our approach

How we work

  1. BaselineDevice estate, standards and support model agreed.
  2. DeployZero-touch provisioning and scheduled rollouts.
  3. SupportDesk-side, remote and depot support under SLAs.
  4. RefreshLifecycle planning so refreshes are budgeted, not surprises.
Case in point

Tower installation programme

Technology major, Bengaluru. White-glove monitor and workstation installation across a new tower, scheduled around occupancy with asset tracking and sign-off per floor.

Per floorsign-off, on schedule
Results

Outcomes clients measure

Devices ready on day one
On-site response inside two hours
Zero data loss on retirement
Technology ecosystem

Platforms and partners

FAQ

Questions we are asked

Procurement too?

Yes, with Dell, HPE and Microsoft, or on your contracts.

Which countries?

Any of our 21, with partner coverage elsewhere.

Retirement?

Certified data destruction with certificates per device.