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Managed Application Services

Support and enhancement for enterprise platforms and custom estates.

Engineering depth

Enterprise platforms, kept current and performing.

SAP, Salesforce, ServiceNow, Pega and custom estates under one support model.

Designed for real enterprise requirementsDelivered with accountable engineering teamsSupported through deployment and operations

L2 and L3support with enhancement capacity built in

5enterprise platforms certified: SAP, Salesforce, ServiceNow, Pega, Appian

Backlogtrending down is the contracted outcome

What Managed Application Services covers

Overview

We support SAP, Salesforce, ServiceNow, Pega and bespoke applications for banks, manufacturers and governments, with enhancement capacity built into the contract so the backlog moves instead of growing.

Clients we serve

Who it is for

Application ownersSupport plus a steady stream of improvements.

CFOsPredictable cost for a large application estate.

Platform teamsUpgrades and patching without outages.

Modernisation programmesKeep the lights on while re-platforming.

Capabilities

What we deliver

L2 and L3 application support
Enhancements and minor releases
Platform upgrades and patching
Integration support
Performance and stability engineering
Licence and vendor management

Our approach

How we work

Knowledge transferDocumented and tested in parallel with the incumbent.
StabiliseBacklog triage and quick wins in the first quarter.
EnhanceFixed capacity for improvements, prioritised with you.
ModerniseRoadmap to retire or re-platform what no longer earns its keep.

Case in point

Application managed services

Bank, Gulf. Knowledge transfer in parallel with the incumbent, backlog triage in the first quarter and a fixed enhancement capacity that cleared two years of requests.

40%backlog reduction in 6 months

Results